Frequently Asked Questions
Where can I find the Model/Serial number?
Why does the console only read zeros?
Why is the tension on my bike very tight?
What is the difference between fat calories and watts?
What if I have another question?
Why does the console only read zeros?
If the console does not function properly, the magnet and reed switch should be checked. In order to adjust the reed switch, the side shields must be removed. Next, locate the reed switch, and turn the crank until the magnet is aligned with the reed switch. Loosen the screw holding the reed switch, but do not remove it. Slide the reed switch slightly closer to or away from the magnet until there is a 1/8" gap. Retighten the screw. Turn the crank for a moment. Repeat until the console displays correct feedback. When the reed switch is correctly adjusted, reattach the side shields.
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Why is the tension on my bike very tight?
Many of our bikes use a strap to create resistance when pedaling. Check your user's manual to see if your bike has this feature. To adjust the strap, the left side shield must first be removed. Next, turn the resistance knob to the lowest setting. Locate and open the strap buckle. Grip the end of the resistance strap and pull it up to remove any slack. While holding the end of the resistance strap, fully close the strap buckle. Turn the crank for a moment and check various resistance positions. When the resistance strap is properly adjusted, reattach the left side shield.
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What is the difference between fat calories and watts?
Introduced in late 1998, a generator provides quiet resistance as the user exercises. Multiple sets of windings allow different resistance levels. There are three components to this resistance style There is the generator, a relay control board and the console. The generator provides resistance as the user pedals. As more windings are activated, the resistance increases. The relay control board is used as an interface between the console and the generator. The leads from each winding are attached to this board along with a wire harness from the console. There are a series of relays on this board that control the resistance of the generator. As more resistance is called for from the console, more of these relays will close, bringing more windings into the circuit and increasing the resistance. The console controls the resistance setting and displays information to the user. It may be powered by batteries or mains, but also uses the voltage from the generator to 'back light' the display.
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What if I have another question?
If you have any other questions please contact our customer service department.
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Important
Always Remove the Power Cable from your fitness equipment BEFORE carrying out any maintenance.
The information on this customer support site should be used at your own risk.